In full disclosure, I build and facilitate business simulations that are used within leadership development and other training programs globally. With that said, I’m often asked, “What is the best way ...

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Last week, at its AI Summit, Unity, a platform that aims to enable users ...

Melvin M. Vopson does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

Healthcare Simulation is a rapidly emerging discipline that connects people and best practices to impact patient safety and improve healthcare outcomes. Health Simulation professionals work with the ...