Computerworld.com has a "Help Desk" e-mail submission page for readers to report site problems or ask questions about how the site works. Some readers, however, find more creative ways to use this ...

Readers really enjoyed our last compilation of “Crazy questions that stump the help desk,” and many sent in stories of their own bizarre experiences with users for everyone to enjoy. One reader ...

従業員数は約 1500 人、毎年 100 人以上を採用しているカカクコムでは、現在 4 人のメンバーによって構成されるヘルプデスクチームが、業務システム関連の問い合わせに対応しています。チームでは従業員数が増加しても対応維持できる体制を構築してき ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...