丸紅情報システムズ株式会社（略称：エムシス/MSYS 以下、MSYS）は、マイクロソフトのCRMソリューション「Microsoft Dynamics 365 Customer Service」を活用したコンタクトセンター向けサービスの提供を開始します。 近年のコンタクトセンターでは、電話以外のツール ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

※本ブログは、米国時間 2023 年 3 月6 日に公開された “Introducing Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, that brings next-generation AI to every line of business” の抄訳を基に掲載しています。

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Microsoft Dynamics 365 offers a robust, scalable solution for businesses of all sizes. With its AI-driven insights, extensive integrations, and flexible pricing, it's a top choice for companies ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...