The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space, with contact centers facing dynamic changes ...
98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research The 2025 State of the Contact Center report shows that balancing ...
A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and enhancing ...
Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...
Leda Stawnychko has received funding from the Social Sciences and Humanities Research Council of Canada. Anamika Choudhary does not work for, consult, own shares in or receive funding from any company ...
CMI’s own Petra Wilton says managers need to remember to T.A.L.K. when approaching that worrying difficult conversation Difficult workplace conversations are taking a heavy emotional toll on business ...
Newspoint on MSN
How to Have Difficult Conversations Without Losing Relationships
Difficult conversations are an inevitable part of life. Whether it’s addressing a conflict with a friend, discussing sensitive topics with family, or providing critical feedback at work, these ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback