Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

The only way to appropriately handle conflict is to actually deal with it. Most people avoid difficult conversations with loved ones because it makes them feel uncomfortable. Unfortunately, if you ...

Difficult conversations between agencies and clients may never be comfortable, but they’re powerful opportunities to build trust, writes CX Lavender’s KaLing Ng. She outlines six essential lessons to ...

Avoiding uncomfortable conversations can carry stark consequences. In one recent coaching engagement with a mid-size financial services firm, the CEO and I added up the cost of a long-swerved ...