Today’s healthcare professionals, like all of us, are the center of their own universe. They are driven by choice and hyper-connectivity: the very shifts that may be contributing to fluctuating ...

第85回でお話しした「WORLD MARKETING SUMMIT JAPAN」が、去る10月13～14日の2日間にわたって開催されました。 呼びかけ人のフィリップ･コトラー教授はじめ、世界の第一線で活躍するマーケティング分野の研究者、および、先端を行くマーケティング実践企業 ...

November 2006 Alghanim Industries and BP have been steadfast allies for 42 years. outlook talks to Alghanim chief Samir Kasem to find out the secret of their partnership's success. BP and Alghanim ...

Having a customer-centric approach for your company is not at all an uphill task but implanting it through eternity is surely tough. As the maintenance process is hectic. And who says easy task gives ...

TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He ...

One of my favourite quotes is “In the workplace, you are either serving the customer or you are serving the one serving the customer.” I must confess, I couched this quote from an earlier one ...

Research conducted by Joshua earlier this year revealed that many firms in Dubai needed to raise their standards of customer service. With the current global financial crisis, good customer service is ...

There is a good indicator of the noticeable growth HONOR has been receiving in South Africa. At the heart of these movements is a simple idea: listen first, then deliver around what the country ...

MTN Nigeria has reaffirmed its commitment to providing authentic subscriber experiences, prioritising customer-centric innovation and digital empowerment. Through its Customer Engagement Day (CED) ...