India’s booming online retailer sector is quietly redefining customer support: AI chatbots are becoming the default frontline to tackle complaints, and human help is being recast as a premium, paid ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

深刻な人材不足と高まる顧客期待に直面するカスタマーサポート業界。AIと人間の協業による新たな顧客体験創出の可能性とは。 AI技術の進化がカスタマーサポート業界に変革をもたらしている。人材不足が深刻化し、顧客対応品質がサービス全体の差別化 ...

Not only do they spend more, they are also cheaper to attract – it costs five times more to attract a new customer than it does to retain an existing one. And then there’s the reputational cost of ...

Dr. Bin Tang, Founder & CEO of Noah Digital, is an internationally recognized AI & digital marketing leader & author of “Local to Global.” Chatbots have gone through quite an evolution. In the ...

Many companies worldwide are letting go of employees and replacing them with AI chatbots, especially in areas like customer service and Human Resources. As these automated tools step in for people, ...