The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

Gartner predicts that 40% of all customer service issues will be resolved by unofficial third-party tools powered by generative AI (GenAI) by 2027, signaling a fundamental shift in customer ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

SAN FRANCISCO, Feb. 14, 2025 /PRNewswire/ -- As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service solutions that are both ...

In the dynamic arena of customer relationship management (CRM) software, the quest for the ideal solution extends beyond the confines of a single platform. HubSpot has long been a prominent player, ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

These days, every self-respecting company offers prospects the proper treatment. A company’s customer care is a leading influence in the consumer’s trust and rapport with a brand. If you’re smart, you ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...