The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitude make great sales people. Build a ...

The difference between good and great is often determined by what you do to push yourself a little further than you thought possible. For home service business owners, being able to take your CSRs ...

Finding the right product and marketing mix may feel like the biggest business challenges facing your retail shop, but the best-planned strategies won't get you far unless your business provides good ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. All startup businesses know that the best CRM software is important and that ...

If you could create your own fantasy board of directors, who would be on it? CO— connects you with thought leaders from across the business spectrum and asks them to help solve your biggest business ...