We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

丸紅情報システムズ株式会社（略称：エムシス/MSYS 以下、MSYS）は、マイクロソフトのCRMソリューション「Microsoft Dynamics 365 Customer Service」を活用したコンタクトセンター向けサービスの提供を開始します。 近年のコンタクトセンターでは、電話以外のツール ...

丸紅情報システムズ株式会社（以下、MSYS）は23日、マイクロソフトのCRMソリューション「Microsoft Dynamics 365 Customer Service」を活用したコンタクトセンター向けサービスを提供開始すると発表した。 MSYSでは以前から、NICEの「CXone」などのCTIサービスを取り扱っ ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

日本ビジネスシステムズ株式会社（本社：東京都港区 代表取締役社長：牧田幸弘 以下、JBS）は、花王株式会社（本社：東京都中央区 代表取締役 社長執行役員 澤田道隆 以下、花王）の社内向け IT サービスデスクに対し、ServiceNow の Customer Service Management を ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

In customer experience, timing isn’t everything. It’s the difference between being forgotten and being trusted. Most Customer Service systems were built to respond. A customer reaches out. A ticket is ...

ROCKVILLE, Md. - Xiao-I Corporation (NASDAQ: AIXI), a $50 million market cap artificial intelligence technology company with impressive gross profit margins of 61%, has introduced the tAIkbox 1 in the ...

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

SHENZHEN, China, Sept. 01, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) ("Aurora Mobile” or the "Company”), a leading provider of customer engagement and marketing technology services ...