Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

We think Bitrix 24 is the best CRM for analytics, earning a 4.4 star rating from our research team. Our research shows that Bitrix offers numerous reports and dashboards that can help visualize KPIs ...

Every year, businesses consider ways to provide increasing levels of customer service and reduce customer care costs. For many, lowering the turnover rate of agents is a priority. After all, 93% of ...

The Business Research Company's global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032 LONDON, Aug. 15, 2023 /PRNewswire/ -- In ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Momentive Software, the leading technology partner accelerating innovation and powering the future for mission-driven organizations, today announced that Karl Jaufmann, SVP ...