NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

ServiceNow has gained attention with a 7.5% price increase over the past week, notably coinciding with its new partnership with West Monroe aimed at enhancing customer service operations through the ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Singapore Airlines and cloud-based software company Salesforce have embarked on a strategic partnership aimed at enhancing the airline's customer service operations. This collaboration will integrate ...

The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and ...

Appointment of Amir Kleiner will strengthen the connection between the Customer Success organization and the Operations and Supply Chain divisions Stratasys Ltd. (NASDAQ: SSYS) today announced the ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...