丸紅情報システムズ株式会社（略称：エムシス/MSYS 以下、MSYS）は、マイクロソフトのCRMソリューション「Microsoft Dynamics 365 Customer Service」を活用したコンタクトセンター向けサービスの提供を開始します。 近年のコンタクトセンターでは、電話以外のツール ...

丸紅情報システムズ株式会社（以下、MSYS）は23日、マイクロソフトのCRMソリューション「Microsoft Dynamics 365 Customer Service」を活用したコンタクトセンター向けサービスを提供開始すると発表した。 MSYSでは以前から、NICEの「CXone」などのCTIサービスを取り扱っ ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft Dynamics 365 is a customer relationship management tool ideal for sales and marketing teams that optimize sales processes at scale. Microsoft Dynamics 365 is a comprehensive portfolio of ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...