SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Orchestrator LLM addresses the problem of broken customer conversations through accurate query identification, retention of conversation history, and seamless context switching across channels, ...

Research findings indicate that customers welcome ongoing communication with brands…if they are based on relevant two-way conversations. Learnings from Voice of Customer research we have conducted for ...

How do you communicate with your prospects and customers? If your answer is “not very well,” then it may be time to consider how you can improve interactions. To help companies of all sizes with ...

CMSWire TV celebrated its inaugural year in 2024. We saw the launch of over two dozen shows across three series: CMO Circle, The Digital Experience and Beyond the Call. These series have provided ...

NEW YORK, Oct. 15, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of new and enhanced AI tools designed to ...