Orchestrator LLM addresses the problem of broken customer conversations through accurate query identification, retention of conversation history, and seamless context switching across channels, ...

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity ...

Research findings indicate that customers welcome ongoing communication with brands…if they are based on relevant two-way conversations. Learnings from Voice of Customer research we have conducted for ...

CMSWire TV celebrated its inaugural year in 2024. We saw the launch of over two dozen shows across three series: CMO Circle, The Digital Experience and Beyond the Call. These series have provided ...

How do you communicate with your prospects and customers? If your answer is “not very well,” then it may be time to consider how you can improve interactions. To help companies of all sizes with ...

Everyone has more than likely had at least one memorable customer service experience, whether that be good or bad. Take US entrepreneur and angel investor Peter Shankman, for example. While at an ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...