In my experience, pricing is one of the most underutilized levers in business. Many organizations treat it as a reactionary tool—adjusted in response to cost pressures or competitive moves. But in ...

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX strategies are winning over customers—and boosting their bottom lines. According to our CX Trends 2025 ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

As consumers demand artificial intelligence (AI) interactions that feel more human, personalised and engaging than ever before, human-centric AI is redefining customer loyalty and becoming a strategic ...

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IN today’s fast-paced world, insurance companies are expected not only to provide protection but also to deliver convenience, speed, and a seamless digital experience. Etiqa, a progressive player in ...