Why do you lose customers? The #1 reason that customers leave you is because they think that you don’t care about them and their success, according to a study by the Rockefeller Foundation. Over 65% ...

Your customers are the lifeblood of your business. Without them, you wouldn’t have a reason to keep your company in operation. But gaining new customers is a hard process, costing about five times as ...

Forbes contributors publish independent expert analyses and insights. I share tips about launching, validating and growing startups. User retention is mathematically one of the most important aspects ...