Bumble BMBL shares tumbled 8% in after-hours trading following second-quarter 2025 earnings that revealed deepening customer retention challenges, with paying users declining 8.7% to 3.8 million. The ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Earlier this week, First Advantage presented at the J.P. Morgan 2025 Ultimate Services Investor Conference, outlining its progress following the Sterling acquisition, including a 97% customer ...

Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...