In 2024, North America held a dominant market position, capturing more than a 46.4% share, holding USD 5.8 billion in revenue ...

Industry leaders at the ET CX Annual Symposium 2025, panel explored the first principles of customer lifecycle management, focusing on maximising customer delight while minimising unnecessary contact.

HSBC Singapore has appointed Mayank Dutt as head of propositions and customer life cycle management (CLCM) for international ...