In the day-to-day operations of running a business, losing sight of the mission and the problems of your customers can happen gradually, without notice. The success of a business is directly related ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

In the last few years contact centres have profoundly transformed, steadily yielding to the broader concept of 'customer experience'. Contact centres are converting from only having live agents to ...

How many times have you heard the saying “put your customers first” in your life? Businesses that do this often have the winning card in a competitive game. In the software service sector, customers ...

In today’s business world, customer experience (CX) isn’t just a priority - it’s the game-changer. On December 06, 2024, at Aloft, Aerocity, New Delhi, the afaqs! Customer First Summit will bring ...

In the age of instant gratification, easy-to-use mobile-first banking is an expectation. Banks must meet rising customer expectations or risk being left behind The explosive growth in digitalisation ...