With the need for constant innovation, creating systems that meet customer expectations demands continuous improvement within a complex design process. The American Society for Quality defines ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Building agility into your team’s approaches can help your organization adapt to fast-changing conditions from within or even external ones. A key part of this that has benefited many of my consulting ...

In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...