You have big, ambitious goals and even bigger dreams. But how do you get from where you are now to making those dreams come true? The answer may surprise you: By aiming for just 1 percent improvement.

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Building agility into your team’s approaches can help your organization adapt to fast-changing conditions from within or even external ones. A key part of this that has benefited many of my consulting ...

Technology companies are really people companies. In an age of rapidly advancing AI, losing sight of this reality leads to an overemphasis on new tools while neglecting opportunities for the ...

We’re unlocking the efficiency, experience, and value of AI by imbuing the discipline of continuous improvement across Microsoft. We’re at a crucial point in the history of technology. Our need for ...