In the battleground of content moderation, it’s the frontline workers who will suffer most, writes Elaine Burke. The greatest hurdle to overcome in content moderation is one of immense scale. Taking ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The metaverse’s merging of the physical and digital worlds offers exciting new opportunities for brands to forge connections with consumers across a wide range of sectors, including retail, gaming, ...

As Kenya approaches its 2027 elections, the ‘Tugeges’ Test serves as a test, that blanket automated moderation can silence ...

For content creators, automating time-extensive, repetitive and error-prone tasks is an assured path toward efficiency and, ultimately, an increase in revenue. Content moderation is one area that, ...

In an effort to help its own moderators out, Discord has developed a new automated content moderation tool. Content moderation can be an exhausting, burnout-inducing task that requires community ...

LinkedIn rolled out a new content moderation framework that’s a breakthrough in optimizing moderation queues, reducing the time to catch policy violations by 60%. This technology may be the future of ...

Meta’s latest policy changes on content moderation and fact checking will have far reaching implications. The implications of yesterday’s announcement by Mark Zuckerberg of the reintroduction of ...

Content moderation has always been a nightmare for Meta. Its new content-moderation policy is a huge change — and it could be an improvement. Mark Zuckerberg's "apology tour" from the past few years ...

Blog posts represent the views of CFR fellows and staff and not those of CFR, which takes no institutional positions. Lauren Dudley is a research associate in Asia Studies at the Council on Foreign ...