ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

この記事は会員限定です。会員登録すると全てご覧いただけます。 ITIL V2の7冊はV3では5冊に 前回はITILがV2からV3に移行したきっかけを大まかに説明しました。今回はこれを受け、ITIL V2からV3への変化点について確認します。 ITIL V2では、「サービス ...

近年、 ITは目覚ましい速度で進歩しており、 企業ビジネスもITなしでは成立しないといってよい状況です。企業のビジネス部門がよりよい結果を出すうえで、 高い能力を持った社内ITサービスは不可欠です。国内はもちろん、 国際社会を相手にビジネスを ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

Dubai, United Arab Emirates, June 4, 2007 - HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT ...

Process Design and Improvement: Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining "fit for purpose" and ...