In a world of card payments, the days of dropping coins into a tip jar are gone. On-screen digital options can sometimes increase gratuities, but at what cost? It all started with an olive oil bundt ...

Last month, I was kind of a pain at my grocery store’s deli counter. I didn’t mean to be, but my cold-cut order was more complicated than I’d imagined. The employee had to dig around in the back to ...

That awkward moment when the tablet tipping screen swivels towards you, demanding 25% before you've even collected your takeaway coffee—it's become the defining consumer frustration triggering tipping ...