Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

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Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

A basic peer-to-peer configuration which links a single person's computer and telephone using a voice adaptor card and telephone application programming interface (TAPI) software. Advanced first-party ...

MIAMI, FL / ACCESSWIRE / May 21, 2020 / ActivePBX, an industry leader of cloud-based business communications, today announced that its ActiveCRM computer-telephony integration (CTI) has achieved the ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...