MANILA, Philippines — It may seem peculiar to find Intel Corp. operating in the computer telephony business, which had been considered little more than a niche even at the height of telecom bubble. So ...

We founded Computer Telephony Magazine almost nine years ago. A nascent industry needed a name. More than that, it needed a voice – to tell its story, track its growth, and help evangelize to buyers ...

Amman, Jordan. 10 September, 2007. TeleFinity the leading provider of advanced computer telephony solutions announces that it will launch new line of products during GITEX Technology Week 2007. As ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space ...

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One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...