Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational data to come up with a comprehensive strategy for ...

Qualtrics has launched Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist for contact center operations. Real-Time Agent Assist uses artificial ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of three new contact center ...

Combined reach and capabilities create one of the world’s most comprehensive brand experience solutions CHICAGO--(BUSINESS WIRE)-- NielsenIQ, the industry leader in global measurement and data ...