People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem. In general, cable companies have a pretty terrible reputation for customer service, ...

Cable giant Comcast Corp. is taking steps to reform its customer service. The Philadelphia company said Friday that it was reorganizing its executive team and promoting a top executive from its ...

Over the past few months, Comcast has begun enforcing data caps in certain test markets, while simultaneously offering customers in some of these areas the option to buy "actually unlimited" data for ...

Comcast can't seem to avoid bad publicity and a spat over a $2,800 charge that it eventually waived is just the latest attention-getter as the company works to be more friendly to its customers. The ...

Is Comcast having major DNS issues right now? Internet connection is up, but can't resolve any names. A friend of mine 10 miles away has the same problem. <BR><BR>I'm able to connect to my VPN ...

We previously noted some problems with receiving and sending messages in Mail.app when using Comcast .net, associated with the address switch-over from attbi.com. The most successful workaround was to ...

President Donald Trump on Monday suggested possible antitrust scrutiny for Comcast, which owns one of Trump’s frequent targets, NBC News. “American Cable Association has big problems with Comcast,” ...