High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

The psychology of client satisfaction is a wide field of study with a large amount of useful information. Here are a few easy-to-implement concepts that can make a big difference for you and your ...

Opinions expressed by Entrepreneur contributors are their own. I started my software company with one key client in mind: myself. My needs and pain points as a landlord managing my own investment ...

Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own words, is how it maintained a winning satisfaction rate. 2023 was a landmark ...

With new clients demonstrating lower satisfaction levels, Business Health has shared why making a first impression among other tips is key to improving clients’ contentment. Business Health’s client ...

When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...

ClearlyRated's client and employee satisfaction survey platform helps B2B firms measure client satisfaction, reduce customer and employee attrition, build online reputation, and differentiate on ...

Companies from Adobe to Ford to Target to Google are now offering mindfulness programs to their employees. But not every company is ready to commit so much money and time to a practice that some see ...

Forbes contributors publish independent expert analyses and insights. We set an example for a better future via education and research. When managers make strategic decisions, an important question ...

We examine client satisfaction with medical practices that range in organizational complexity from fee-for-service solo practice to large prepaid bueaucratically organized multispecialty groups.