Customer journey mapping is not new. In fact, it’s commonly used in consumer marketing. But despite its tremendous benefits, it has not been widely adopted in professional services. You see, customer ...

The core problem addressed is the inefficiency and potential for error within the pre-sales process. The pre-sales team often faced challenges in accurately and ...

Recently, at the Smokeball Spark 2023 conference, Talya Faigenbaum, director at Nest Legal, discussed how she uses human-centred design principles to build her firm. This content is available ...

builds a realm JSON payload and POSTs it to Keycloak to create the realm, then performs a short sequence of role-management calls so the newly-created realm is usable by my application (granting ...