"Specific claims" is a simple phrase that describes a hugely important issue: the body of outstanding violations against First Nations, accumulated through colonial and post-colonial mistreatment and ...

While accounting for only one percent of sales, with the company facing more than 40,000 quality claims a year – totaling ...

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

Managing claims is a core business process for any insurer. It is also one of the most time-consuming areas that requires customer verification, validation of claim ...