It really does take a village to implement meaningful change, so plan to include all relevant people early on. Support from the firm’s management committee and senior leadership is critical. Think big ...

Prior to implementing case and referral management technology, St. Luke's University Health Network was struggling with standardizing how it effectively and efficiently managed post-acute referrals ...

Issuing veterans’ benefits claims and even simply supplying a citizen with a building permit or license shouldn’t be enormously time-consuming processes that frustrate everyone involved. Unfortunately ...