How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

Using your call data, CallCoach empowers users to understand what went well, identify areas of improvement, and take corrective actions-all immediately after the call in real-time. By integrating ...

Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is the second product in Tollring’s ...

New premium capability within Acefone's unified cloud-based communication platform helps enterprises analyze post-call interactions for sentiment, compliance, agent performance, and churn risk.

CHARLOTTE, N.C., May 22, 2025 /PRNewswire/ -- Automated Analytics, a leader in marketing intelligence solutions in the UK and Europe, today announced the U.S. launch of Call360, its groundbreaking ...

Artificial intelligence (AI) is revolutionising call analysis, enabling businesses to analyse inbound and outbound calls more efficiently and accurately than ever before. In this press release, we ...

CallTower, a global leader in delivering unified communications, contact centre, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced today they are partnering ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...