BOQ app upgrade backfires for credit card account customers

The Bank of Queensland is under fire from angry customers over a banking app change which has left many unable to access their credit card accounts.
The Australian

BOQ named and shamed for continuing to charge fees against dead customers’ accounts

The Banking Code Compliance Committee said BOQ and its subsidiary brands, BOQ Specialist and Virgin Money Australia, failed to stop or refund more than 2500 instances of fees and interest that were ...
The Australian Financial Review

‘Rivers of gold are gone’: BoQ and banking’s brutal new reality

There’s a simple truth at the heart of the sweeping changes Bank of Queensland announced on Thursday, including a further 400 job losses, the abandonment of its long-standing franchised owner-manager ...
The Australian Financial Review

BoQ’s business banking boss quits in blow to turnaround efforts

Gift 5 articles to anyone you choose each month when you subscribe. Bank of Queensland’s business banking chief Chris Screen has quietly quit the regional lender in the midst of turnaround efforts ...
The Australian

Small bank struggles: BOQ woes point the way for sector under pressure

The latest performance of regional lender Bank of Queensland, as well as the looming merger of Qudos Bank and Bank Australia, points to the problems facing the sector, with industry watchers warning ...