Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

Psychological perspectives offer different ways of thinking about and explaining human behavior. The seven major psychological perspectives are: psychodynamic, behavioral, cognitive, humanistic, ...

I believe that in order to truly recover from the issues that occur in life, we must find ways to cope so that we are better able to handle them in the future. In order to do that, we must do the ...