Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and ...

CHICAGO, IL--(Marketwired - Jan 27, 2014) - Mattersight Corporation (NASDAQ: MATR) today announced that TMC has named Mattersight® Predictive Behavioral Routing as a CUSTOMER Magazine 2014 Product of ...

CHICAGO, IL--(Marketwired - May 7, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced Infinity Sales Group is deploying Mattersight ® ...