Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS ...
CHICAGO, IL--(Marketwired - Jan 27, 2014) - Mattersight Corporation (NASDAQ: MATR) today announced that TMC has named Mattersight® Predictive Behavioral Routing as a CUSTOMER Magazine 2014 Product of ...
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and ...
CHICAGO, IL--(Marketwired - May 7, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced Infinity Sales Group is deploying Mattersight ® ...
CHICAGO, IL--(Marketwired - May 27, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its routing solution has been validated ...
CHICAGO, IL--(Marketwired - May 20, 2015) - Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced the release of Version 3 of its flagship ...
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