Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee connections that boost customer satisfaction and NPS ...

CHICAGO, IL--(Marketwired - Aug 1, 2013) - Mattersight Corporation (NASDAQ: MATR) today announced that its Predictive Behavioral Routing solution has received TMC Labs 2013 Innovation Award for its ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that CXone integrates Sentiment Analysis data on top of intelligent routing, both driven by AI, to hyper-personalize customer and ...

CHICAGO, IL--(Marketwired - May 7, 2014) - Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced Infinity Sales Group is deploying Mattersight ® ...

CHICAGO, IL--(Marketwired - Jan 27, 2014) - Mattersight Corporation (NASDAQ: MATR) today announced that TMC has named Mattersight® Predictive Behavioral Routing as a CUSTOMER Magazine 2014 Product of ...

CHICAGO, IL--(Marketwire - Oct 22, 2012) - Mattersight Corporation (NASDAQ: MATR) today announced the release of its next generation Predictive Behavioral Routing solution. Mattersight's Predictive ...