This article is part of a series of Business Performance Excellence in Western New York articles by Michael R Weekes, President, Whataboutquality.com. When we think of business performance our minds ...
Automation and artificial intelligence (AI) have disrupted many industries, enabling Amazon to upend big retailers and Uber to transform transportation. The same force for change has arrived in the ...
South Africa leads in CX outsourcing, with the US its fastest growing source market for global business services from South Africa, writes Clinton Cohen, CEO of iContact BPO. As South Africa continues ...
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