With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Here we’ve listed the issues ...

Smart meters enable people to monitor their electricity and gas use The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told. The ...

A web-based monitoring system from smart electric meters maintains two-way communication between utility companies and their customers' meters. The automatic usage data collected by a smart electric ...