Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

In order to prepare yourself and your team for the barrage of customer calls that will come with many heavy shopping seasons of the year (Valentine’s Day, Black Friday, Cyber Monday, post-holidays, ...

“The customer is always right” is a mantra of sales departments, but when it comes to the helpdesk, angry callers can make you wonder if the proverb is really true. Although nobody likes dealing with ...