This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

Asos shoppers have been left wondering if the retailer's page is managed by an army of bots posing as customer service assistants following a series of bizarre, nonsensical interactions. While the ...

Online fashion retail giant ASOS are now closing customers accounts because of their return activity. ASOS came under fire in September after they announced their new "fair use" policy, which ...